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Frequently Asked Questions
Q: How do I book your black car service?
A: Booking is easy! Simply visit our website and fill out our easy reservation form. Fill in the necessary details, including your location, destination, date, and time. Follow the prompts to confirm your reservation securely.
Q: What types of vehicles do you offer?
A: We take pride in our diverse fleet of luxury vehicles, including black sedans, and black SUVs. Each vehicle is meticulously maintained to ensure a comfortable and stylish transportation experience.
Q: Is your service available for airport transfers?
A: Absolutely! We provide reliable airport transportation to and from all airports in the Charlotte area and beyond. Ensure a stress-free journey with our punctual service and dedicated chauffeurs.
Q: How do I connect with my driver once I land at the airport?
A: Upon landing, you will receive a text message from your driver, introducing himself, and providing clear instructions on pickup location, whether that be curbside pickup or meet and greet at luggage claim, depending on your requested preference at time of booking.
Q: In the event of an airport pickup, what happens if my flight is delayed?
A: Our drivers get up to the minute flight information, which ensures an accurate pick up time for our passengers.
Q: What's the difference between hourly and point-to-point service?
A: Our hourly service offers flexibility for multiple stops and extended use, perfect for events. Point-to-point service provides a direct transfer to a specific destination, ideal for straightforward travel.
Q: Can I make special requests or stops during my journey?
A: Certainly! With our hourly service, you have the flexibility to make additional stops based on your needs. Please inform our chauffeur at the beginning of the trip.
Q: What areas do you serve?
A: We proudly serve Charlotte and its surrounding regions. Contact us for specific inquiries about your location.
Q: Can I modify or cancel my reservation?
A: Yes, you can modify or cancel your reservation by contacting our customer support. Please refer to our cancellation policy for details.
Q: What types of credit cards do you accept?
A: We accept most major credit cards. Visa, Mastercard, American Express & Discover.
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